Troubleshooting and FAQ |
| Q. The main screen talks about two IP Addresses, what is the difference between them ? |
Some Background Info: An IP address is like a phone number. Dialing the correct phone number gets you through to the correct person - likewise - using the correct IP address gets you through to the correct computer.
When you have a DSL box or a cable modem in your home or office you typically only have one internet line but the networking equipment SHARES this internet access across multiple devices (e.g. computers, ipods, cameras etc).
It usually does this sharing by assigning everything on your home/office network a local IP address and then translating this address to the shared address as the traffic is sent out over the network.
A. Your "Local LAN IP Address" is the address of your computer on your home/office network - This is the IP Address you use if you are trying to connect to your FTP Server from a machine or device on your home/office network.
Your "Internet IP Address" is the address of cable modem or DSL box on the Internet - This is the IP Address you use if you are trying to connect to your FTP Server from the Internet (e.g. someone in a different city or someone using a cellular phone that doesn't have WiFi but does have Internet).
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| Q. The settings screen references a port number, what is that ? |
A. Think of them as being like airports, someone from China can't book a flight to the USA without being a bit more specific, they need to say which airport they want to go to.
The network ports in your computer are somewhat like that, you can't just send some data to a computer and hope the correct program picks it up for you. You have to send it to the correct place (or port).
The standard port for an ftp server is 21.
But you are not restricted to that you the settings screen lets you change it to anything you want, so long as the thing trying to talk to your ftp server knows the new port number you will be ok.
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| Q. Can the Windows Firewall get in the way ? |
| Q. Can I use BOTH the Windows Firewall AND Windows FTP Server ? |
A. The answer to both questions is YES.
If you have tried to connect to the FTP Server and the connections are timing out, it could well be the Windows Firewall that is blocking the connection.
You don't have to turn off the Windows Firewall, you can just add an "Exception" for your FTP server.
On the Windows Firewall screen (which you can gain access to via your computer's Control Panel):
• Click the "Exceptions" Tab
• Click the "Add Port..." button
• Enter a name such as "Windows FTP Server"
• Enter the port number you are using (default is 21)
• Click OK
• Restart Windows FTP Server (just to be safe)
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